Everything You Need to Know

Welcome to Lakeside Trolley! Here, you'll find answers to all your questions and our guidelines to ensure a delightful and safe journey through the Finger Lakes wineries. Whether you're planning your adventure or already on the way, we're here to help.

FAQ Policies Contact Us

FAQ

- Buy a pass online or at our ticket booth.
- Get your wristband when you arrive.
- Hop off at the scheduled stops (wineries, breweries, etc.).
- The trolley comes back about every hour.
- The Trolley Returns to the ticket booth at day’s end.
Not via online booking. For groups of 10 or more, please call us at 607‑302‑1494 to check availability.
Can we drink alcohol on the trolley?
No. Open alcohol is prohibited by New York State law. Any passenger with an open container will be removed and their ticket voided.
- No full‑size coolers.
- Yes small cooler bags that fit under your seat (12” high).
- Any leaking or bulky items will be removed to keep things clean and comfortable.
No. The trolley runs on a fixed loop, stopping at each location about once an hour.
Guests may board at Glenora Wine Cellars only on West‑side days
and by advance arrangement.
- If you have your QR code (emailed/texted), just show it for scanning—then we’ll fit you with your wristband.
- If you don’t, we’ll look you up by name at the ticket booth and get you set.
- Trolley tours: Runs every hour—just catch the next loop (If there is no room on that trolley, you may have to wait an additional hour).
- Luxury shuttles: Stick to your scheduled time. If you miss it, you’ll need alternate transport.
- Need help? Call us at 607‑302‑1494.
No problem—come to our ticket booth, and we’ll pull up your reservation by name so you can board.
Yes—if available. Popular dates often sell out weeks ahead, so we recommend booking online in advance to guarantee your spot.
- Transportation on our trolley or shuttle between each stop.
- Access to all featured wineries, breweries, and distilleries.
Not included:
- Tasting fees and purchases at each venue (pay separately).
Our vehicles run from 10:00 AM to 7:00 PM, and you decide your own pace:
- Quick stop: 1 hour at one location
- Full day: Stay on board and explore as many stops as you like until 7:00 PM
No. Pets aren’t permitted, ensuring safety and comfort for all guests.

Our Policies

Refund Policy

Refund Policy

We’re happy to offer refunds for cancellations based on the type of tour you’ve booked:

Friday & Saturday Tours: Full refunds are available for cancellations made at least 48 hours before the tour, minus a $2 processing fee.

Curated Tours (Sunday–Thursday): Full refunds are available for cancellations made at least 7 days before the tour, minus the $2 processing fee.

Unfortunately, we’re unable to offer refunds for cancellations made after these deadlines.

There is no guarantee a full refund will be issued if this purchase is cancelled.

Refund Protection (through FanShield)
If you have purchased Refund Protection you may cancel or reschedule until the tour date shown on your ticket. If you cancel before the Tour Date you will be refunded the amount of your purchase less the Trip Protection fee ($3.99 per ticket). After your Tour Date tickets are non-refundable. When purchasing the refund protection through Fanshield, all refunds must be processed through Fanshield.

If you did not purchase Refund Protection:
We work to offer fair reschedule and refund options for our guests, which permit Lakeside Trolley to operate efficiently.

Date or time specific tickets are non-refundable within forty-eight hours of the tour. However, you may reschedule your date/time up to twenty-four (24) hours in advance of the tour time. For cancellations made more than 48 hours in advance, a full refund will be issued minus a $2 processing fee per ticket, which is charged by our ticketing provider. To reschedule or request a refund please call Lakeside Trolley, available 7 days a week 10:00am – 5:00pm EST at 607-302-1494.

Rescheduling Policy:
Guests have the option to modify their reservation up to twenty-four (24) hours in advance of the tour time, one-time at no charge. For assistance, please call Lakeside Trolley at 607-302-1494. The guest is fully responsible if the fare price for the new date/time selected is more expensive. Refunds are not issued where ticket prices have decreased due to promotions or where the date/time selected is less expensive. Changes are subject to availability.

If we cancel your tour due to inclement weather, equipment breakdown, civil order, or other force majeure event we offer guests a choice of a refund or rescheduling to a future date. The covid 19 pandemic or other similar pandemics shall not be considered a force majeure event. In the event of any cancellation of services due to Covid-19 restrictions, our standard rescheduling policy will apply. Terms and conditions subject to change without notice.

Weather Policy

Our tours run rain or shine. In the event of severe weather conditions that we deem unsafe for travel, we will notify guests of cancellation and offer rescheduling options.

Safety and Conduct Policy

To ensure a safe and enjoyable experience for all, disruptive behavior and excessive noise are not permitted. Passengers are expected to follow the instructions of the trolley driver at all times.

Privacy Policy

Your privacy is important to us. Personal information collected during the booking process is used solely for processing your reservation and is not shared with third parties without your consent.

Late Arrival Policy

Please arrive at least 5 minutes before your scheduled departure. Guests who miss the trolley may join the next available trolley.

Lost and Found Policy

Lost items will be kept for 30 days. If you've left something behind, please contact us with a description of the item.

Pet Policy

Pets are not allowed on the trolley, with the exception of service animals. Please notify us in advance if you will be accompanied by a service animal.

Visibly Intoxicated Patrons Policy

Enjoy responsibly. Disruptive or belligerent behavior due to overconsumption will not be tolerated. Guests may be asked to leave the trolley to ensure a safe and pleasant experience for all.

Open Alcoholic Containers

Open alcoholic containers are not permitted on the trolley at any time.

We Reserve the Right to Refuse Service

To ensure a safe and pleasant experience for all our guests, we reserve the right to refuse service to anyone at any time. Refunds will not be offered for violation of any of these policies.

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Need Assistance?

We're here to help you make the most out of your Lakeside Trolley experience. If you have any questions or need assistance, don't hesitate to reach out.

Call Us: 607-302-1494